Complaint Policy

At Jensons Funeral Directors, we are committed to providing a caring, professional and respectful service to every family we support. We understand that, on occasion, you may feel that our service has not met your expectations.

If you have a complaint or concern, we encourage you to contact us as soon as possible so that we can listen, investigate the matter and work towards putting things right.

How to make a complaint

Complaints can be made verbally, by telephone, in writing or by email.

Please contact:

Jensons Funeral Directors Ltd
Cannon Corner, Cannon Street
Accrington
BB5 2ER

Telephone: 01254 492324
Email: info@jensonsfuneraldirectors.com

When making a complaint, please provide as much information as possible, including the nature of your concern and any relevant dates or details. This will help us investigate your complaint fully.

What happens next

We will acknowledge your complaint and investigate it fairly and thoroughly. We will aim to respond to you as soon as reasonably possible and will keep you informed if further time is required to complete our investigation.

Our aim is to resolve complaints promptly and fairly, while treating everyone involved with courtesy and respect.

We will use any complaints received to help us review and improve the services we provide to families.

Further information

If you remain dissatisfied following our response, we will explain any further steps available to you, including any relevant external complaints or dispute-resolution procedures where applicable.

Jensons Funeral Directors Ltd is committed to handling all complaints sensitively, confidentially and without prejudice.